Dear Anson,Thank you for your kind feedback! We're delighted to hear you enjoyed our convenient location and had a pleasant five-day stay. We truly appreciate your support and look forward to welcoming you back on your next visit!RegardsThe York Team
Dear Leung,Thank you for taking the time to share your detailed feedback about your recent stay in our one-bedroom apartment at Swissbel Hotel at 5 York, Sydney.We are delighted to hear that you found our location convenient, enjoyed the walk to Circular Quay, and appreciated the spaciousness and facilities of your apartment, including the amenities provided and our daily towel service. It's also great to know that you found the room generally clean.We note your comments regarding the walk to the light rail station and the sound of emergency vehicles. Being centrally located, we are indeed in proximity to essential city services, which can occasionally lead to such sounds. We apologize if this caused any disturbance. We also apologize for the oversight with the dishwasher detergent and are glad our front desk could assist you promptly. We will remind our team to ensure all amenities are readily available.Your feedback is very important to us as we strive to improve our guest experience. We hope to have the pleasure of welcoming you back on your next trip to Sydney.
Dear Tik Sin,Thank you for your perfect 10 out of 10 rating! We're glad you enjoyed the clean room and convenient location near the train station. We appreciate your feedback and hope to welcome you back again soon!RegardsThe York Team
Dear Gu,Thank you for sharing your detailed feedback. We're glad to hear that you found our location convenient and the apartment facilities well-equipped for your stay. It's also great to know that our front desk team was helpful when needed.However, we sincerely apologize for the hygiene concerns and any inconvenience this caused. We understand the importance of a clean and comfortable stay, and we will address these issues with our housekeeping team to ensure improvements. Your comments about the room layout and service expectations are also noted.We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future. Safe travels!RegardsAnil ShahFront Office Manager
